The NHS provides reasonable quality hearing aids for all hearing impaired people in the UK. Many people choose to purchase private hearing aids for a variety of reasons. These range from better cosmetics, higher technology, better aftercare service and several other reasons. This guide is intended to assist the prospective purchaser in getting the best possible hearing solution for their money and at the same time avoiding the many potential pitfalls. It also provides useful insider information which will save time and probably a small fortune.
Who can sell me a hearing aid?
Only persons with the title RHAD (Registered Hearing Aid Dispenser) are allowed to prescribe hearing aids. Some dispensers also have the titles BSHAA, FSHAA, MSHAA. These 3 titles only show that they have subscribed to and are members of the British Society of Hearing Aid Audiologists. Hearing aid audiologists are sometimes referred to as “dispensers” and the 2 terms mean the same thing.
How much do hearing aids cost?
Hearing aids are usually sold in pairs as the hearing impairment typically applies to both ears. The price of private hearing aids varies enormously – even for the same make and model. A pair of hearing aids can cost anywhere between £500 and £7000.
How much should I pay?
My advice would be to get the best possible hearing aids you can afford in terms of technology. Bear in mind that you’ll be listening to these for about 16 hours a day for 5 years. You should be able to get the best available technology for around the £3500 mark. A good quality pair will set you back around £2000. If you’re asked for any more than this then you’re being overcharged. It is vitally important that you ask them to quote you for the price of the best technology available, that way you will know if their prices are fair.
Why are hearing aids so expensive?
The bulk of the cost of a hearing aid is actually not the hearing aid itself. It is the cost of the ongoing aftercare. Hearing aids should last around 5 years and will probably require 4 appointments initially and one or two appointments per year after that. Over 5 years you will probably require 10-15 appointments. Even taking this into account it does not justify you paying in excess of £4000 for a pair of hearing aids.
What do I do if I’m not satisfied?
The regulatory body is the HPC (Health Professions Council). In the first instance, raise your issue with the dispenser or company concerned. Most problems can be resolved quickly and easily this way. If you are still not satisfied then take your complaint to the BSHAA (British Society of Hearing Aid Audiologists). They have a duty to investigate all complaints against dispensers. Failing that you can take matters up with the HPC. Don’t forget, you also have the option of involving Trading Standards if the complaint is of that nature.
Where should I go to buy my hearing aid?
There are basically 2 types of dispenser. Those who work for national companies and those who have independent businesses. Almost all national companies are owned by hearing aid manufacturers and therefore their advice will be less than impartial. Independents (as the name suggests) have no allegiance and can offer all hearing instruments available without prejudice. National companies spend a fortune on marketing and have huge overheads. Avoid these like the plague unless you have money to burn.
How much does it cost to get my hearing tested?
Virtually all dispensers offer free hearing tests. Ask before you make the appointment and if they say there is a fee then go elsewhere. It’s a competitive market.
Why won’t they tell me their prices over the phone?
Most people are shocked at the cost of hearing aids so this needs to be broken gently to the client at the consultation. Staff are specifically trained to avoid the question. Just ask them how much their most expensive hearing aid is and don’t give up until they tell you.
Can I buy my hearing aids on the internet?
Yes and no. Hearing aids need to be programmed and fitted by a qualified professional based upon a full hearing assessment. Under no circumstances should you buy by mail order a hearing device and wear it. There are a handful of networks of independent hearing aid dispensers advertising on the internet. These companies can put you in touch with a reputable independent hearing aid dispenser near to you and best of all, some of them actually publish their prices. In my opinion, the best one is The Hearing Advice Team . They offer the lowest prices and full aftercare from their network of independent dispensers. They also give a 60 day full money back guarantee.
And finally
Your hearing is very important in terms of communication and quality of life. The longer you leave it before getting hearing aids, the more difficult it can be adjusting to them. Scientific studies have proved this. The sooner you do something about it, the more of your hearing will be preserved. Get your hearing tested (even if it is from a national company) and ask them to quote you for hearing instruments (making a note of what they recommend) and tell them you need to think about it. Do not be pushed into making a decision there and then. Search on the internet for that product and find a company that can provide it locally for a better price. By price checking this way, you should save between 30% and 50% – £1000 to £3000 and still get the same quality of service and aftercare.